Privacy Policy | GrowBizSkills Online Training Platform

Effective Date: July 13, 2025
Last Updated: July 13, 2025

Introduction

Information We Collect

Personal Information You Provide

Account Registration:

  • Full name and email address

  • Username and password

  • Phone number (optional)

  • Job title and company information

  • Billing and payment information

Course Enrollment and Progress:

  • Course selections and preferences

  • Learning progress and completion status

  • Quiz and assessment results

  • Certificates earned

  • Time spent on courses

Communication with Us:

  • Customer support inquiries

  • Feedback and survey responses

  • Newsletter subscriptions

  • Marketing preferences

Information Collected Automatically

Technical Information:

  • IP address and location data

  • Browser type and version

  • Device information and operating system

  • Pages visited and time spent on site

  • Referral sources and search terms

Cookies and Tracking Technologies:

  • Essential cookies for site functionality

  • Analytics cookies for performance monitoring

  • Preference cookies for user experience

  • Marketing cookies for targeted advertising (with consent)

How We Use Your Information

Primary Uses

Educational Services:

  • Provide access to our 140+ soft skills training courses

  • Track learning progress and issue certificates

  • Customize learning experiences based on your needs

  • Facilitate instructor-led workshops and webinars

Account Management:

  • Create and maintain your user account

  • Process payments and billing

  • Provide customer support

  • Send important account notifications

Business Operations:

  • Improve our platform and course content

  • Analyze usage patterns and performance

  • Conduct research and development

  • Ensure platform security and prevent fraud

Marketing and Communications

With Your Consent:

  • Send promotional emails about new courses

  • Share relevant training resources and tips

  • Notify you about special offers and discounts

  • Provide updates about platform improvements

Legitimate Business Interests:

  • Send transactional emails (receipts, course updates)

  • Provide customer support communications

  • Share important policy or service changes

Information Sharing and Disclosure

We Do Not Sell Your Personal Information

GrowBizSkills does not sell, rent, or trade your personal information

to third parties for their marketing purposes.

Limited Sharing Scenarios

Service Providers:

  • Payment processors (Stripe, PayPal)

  • Email service providers (Mailchimp, ConvertKit)

  • Analytics providers (Google Analytics)

  • Customer support tools

  • Cloud hosting services

Legal Requirements:

  • Compliance with Canadian privacy laws

  • Response to legal subpoenas or court orders

  • Protection of our rights and property

  • Prevention of fraud or illegal activities

Business Transfers:

  • In the event of a merger, acquisition, or sale of assets

  • Your information may be transferred to the new entity

  • You will be notified of any such change

Organizational Access

For Business and Enterprise Clients:

  • Designated administrators can access learner progress

  • Aggregate reporting for training effectiveness

  • Individual progress reports (with appropriate permissions)

  • Compliance and certification tracking

Data Security and Protection

Security Measures

Technical Safeguards:

  • SSL encryption for all data transmission

  • Secure server infrastructure and firewalls

  • Regular security audits and vulnerability testing

  • Multi-factor authentication options

  • Encrypted data storage

Administrative Safeguards:

  • Limited access to personal information

  • Employee training on privacy protection

  • Regular review of access permissions

  • Incident response procedures

Physical Safeguards:

  • Secure data centers with restricted access

  • Environmental controls and monitoring

  • Backup and disaster recovery systems

Data Retention

Active Accounts:

  • Personal information retained while account is active

  • Course progress and certificates maintained indefinitely

  • Communication records kept for customer service purposes

Inactive Accounts:

  • Account data retained for 3 years after last login

  • Marketing communications stopped after 2 years of inactivity

  • Payment information deleted according to financial regulations

Your Privacy Rights

Under Canadian Privacy Laws (PIPEDA)

Access Rights:

  • Request copies of your personal information

  • Receive information about how your data is used

  • Obtain details about third-party sharing

Correction Rights:

  • Update or correct inaccurate information

  • Complete incomplete personal data

  • Request verification of data accuracy

Deletion Rights:

  • Request deletion of your personal information

  • Close your account and remove associated data

  • Exceptions for legal or legitimate business requirements

Portability Rights:

  • Receive your data in a structured, machine-readable format

  • Transfer your information to another service provider

Marketing Communications

Opt-Out Options:

  • Unsubscribe links in all marketing emails

  • Account settings to manage preferences

  • Contact customer support for assistance

  • Automatic removal from inactive lists

Cookies and Tracking Technologies

Types of Cookies We Use

Essential Cookies:

  • Required for basic site functionality

  • Cannot be disabled without affecting site operation

  • Include login sessions and security features

Analytics Cookies:

  • Help us understand how users interact with our site

  • Provide insights for improving user experience

  • Include Google Analytics and similar tools

Preference Cookies:

  • Remember your settings and preferences

  • Customize content based on your interests

  • Improve personalization of the platform

Marketing Cookies:

  • Enable targeted advertising and promotions

  • Track effectiveness of marketing campaigns

  • Require explicit consent before activation

Managing Cookie Preferences

Browser Settings:

  • Configure cookie acceptance in your browser

  • Delete existing cookies and tracking data

  • Set preferences for future cookie handling

Our Cookie Preference Center:

  • Granular control over cookie categories

  • Easy opt-in and opt-out options

  • Regular review and update of preferences

International Data Transfers

Cross-Border Processing

Canadian Data Protection:

  • Primary data storage within Canada

  • Compliance with Canadian privacy regulations

  • Protection under PIPEDA and provincial laws

Third-Party Services:

  • Some service providers may be located outside Canada

  • Appropriate safeguards and contracts in place

  • Notification of significant international transfers

Children's Privacy

Age Restrictions

Minimum Age Requirements:

  • Users must be 16 years or older

  • Parental consent required for users under 18

  • Special protections for educational institution users

Educational Institution Partnerships:

  • Schools responsible for obtaining appropriate consents

  • Limited data collection for student users

  • Enhanced security for educational accounts

Changes to This Privacy Policy

Policy Updates

Notification Process:

  • Email notification of significant changes

  • Prominent notice on our website

  • 30-day notice period before changes take effect

Continued Use:

  • Continued use of our services constitutes acceptance

  • Right to discontinue service if you disagree with changes

  • Historical versions available upon request

Contact Information

Privacy Officer

For Privacy-Related Inquiries:

  • Email: privacy@growbizskills.ca

  • Phone: (780) 933-0182

  • Mail: Canadian Motorcycle Tourism Association, Privacy Officer

  • Response Time: We aim to respond within 30 days

General Contact Information

Customer Support:

Regulatory Compliance

Canadian Privacy Laws

PIPEDA Compliance:

  • Personal Information Protection and Electronic Documents Act

  • Provincial privacy legislation where applicable

  • Regular compliance audits and assessments

Industry Standards:

  • ISO 27001 security management principles

  • SOC 2 Type II compliance for service providers

  • Regular third-party security assessments

Complaints Process

Internal Resolution:

  1. Contact our Privacy Officer with your concern

  2. We will investigate and respond within 30 days

  3. Follow-up communication until resolution

External Complaints:

  • Office of the Privacy Commissioner of Canada

  • Provincial privacy commissioners where applicable

  • Industry-specific regulatory bodies

 

 

This Privacy Policy is effective as of July 13, 2025, and applies to all users of the GrowBizSkills.ca platform.

By using our services, you acknowledge that you have read and understood this policy.