A client sent me an email at 6:17 AM on a Sunday. Not an emergency – just a regular business question that could have waited until Monday. When I asked her about it later, she said, "I was already up thinking about work, so I figured I might as well get it off my list."
Last month, a client told us about a customer complaint that almost broke their small tourism business. A family had booked a weekend getaway package, everything went wrong – weather, accommodation mix-up, activity cancellation – and they were furious.
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September hits differently when you're running a business. There's this shift in the air – everyone knows Q4 is around the corner, and with it comes the annual scramble to hit year-end targets, manage holiday schedules, and somehow keep everything running smoothly while half your team is thinking about vacation time.
It's that time of year again. Q3 budget planning season, when every business owner in Canada is staring at spreadsheets wondering where to allocate next year's dollars. You need ROI that actually matters.
When you're running a small business, "company culture" can feel like one of those fancy corporate buzzwords that doesn't apply to your team of five people crammed into a shared office space.
