Workshop Objectives

Getting Organized (I)

Dealing with Email

Managing Electronic Files

Keeping Track of the Paper Trail

Making the Most of Voice Mail

Module One: Practical Illustration

Getting Organized (II)

Keeping Your Workspace Organized

Using a To-Do Book

The Extra Mile: Adding Project Management Techniques to Your Toolbox

Module Two: Practical Illustration

Managing Time

Managing Your Time

Keeping Others on Track

Maintaining Schedules

Module Three: Practical Illustration

Getting It All Done On Time

Prioritizing

The Secret to Staying on Track

Goal Setting

Module Four: Practical Illustration

Special Tasks

Planning Small Meetings

Planning Large Meetings

Organizing Travel

Module Five: Practical Illustration

Verbal Communication Skills

Listening and Hearing: They Aren’t the Same

Asking Questions

Communicating with Power

Module Six: Practical Illustration

Non-Verbal Communication Skills

Body Language

The Signals You Send to Others

It’s Not What You Say, It’s How You Say It

Module Seven: Practical Illustration

Empowering Yourself

Being Assertive

Resolving Conflict

Building Consensus

Making Decisions

Module Eight: Practical Illustration

The Team of Two

Working with Your Manager

Influencing Skills

What to Do in Sticky Situations

Module Nine: Practical Illustration

Taking Care of Yourself

Ergonomics

Stress Management

Dealing with a Heavy Workload

Module Ten: Practical Illustration

Words from the Wise

Lessons Learned